The support is second to none

I have been an owner operator manager of both my own salons and others for 18 years now. The first ever pos system that I ever used was Hairware. My business partner and I traveled to hair expo in Sydney back in 2000 and after looking at all the pos systems that we could choose from we went for Hairware, it was user friendly, had all the features that we could possibly ask for and more, but the support was second to none. The system was implemented, we had our training and it ran amazingly for many years. I sold the salon after 5 years but the new owners continued with it, that particular salon was sold an additional 3 times during its 14 years of operation with each new owner continuing with Hairware as it was such a simple system to train new owners, managers and staff on. Hairware was a big asset when each person sold the salon.

I can do everything that I need to run an efficient salon and any report that I could wish for from the same system

I then managed other salons for the next few years where I was able to work with many of the other pos systems available. Some were good, some not so good. When it was time for me to buy my next salon in 2012 after working with so many other systems the choice for me was easy. I went back to Hairware. I stayed there for a further 2 years. In 2015 I jumped to another company, the online features had just been released and the company promised so much. I had very poor support, I would wait 20 mins on average for my call to be answered and 50% off the time I would not have a resolution. SMS were charged per text, and there was so much of the system too complicated to implement. Training any new staff member on it was almost a full day of training and so many easy mistakes could be made resulting is loss of client data. It was pretty, but I then realised the absolute value of unlimited efficient support and the simplicity of using Hairware. I can train any staff member to use the system on their first day, and the rest just naturally falls into place as they need to use it.

For myself, I can do everything that I need to run an efficient salon and any report that I could wish for from the same system. I don’t think I have ever waited very long for support. Even when Hairware is busy, they will answer you call and call you back, so that you are not sitting there wasting your time to get thru. I was very sorry that I ever left Hairware. I rung Hairware to see how I could come back and the support that I received was absolutely amazing. My data was all converted, Hairware was reinstalled in my computer, and in record time I was up and running again. In the short time I was gone, there were some key features added into their program such as online booking. Clients can now 24/7 book in with ease. They can choose stylist, day and service preferred if the like or they can let the system chose for them. In today’s world this feature and the SMS reminder is a must for any busy salon. As a hairdresser and owner operator for many years I would highly recommend Hairware as my preferred salon management software.

Nicky
CEO – Hair La Natural

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