100% Australian Owned & Operated Since 1986

P: 1300 880 582     |    E: support@hbsoftware.com.au

Privacy Policy

Please read carefully Hairware Beautyware privacy policy.

Hairware Beautyware understands that privacy is important and is committed to complying with the National Privacy Principles (NPPs), which are set out in the Privacy Act 1988 (Privacy Act).

The NPPs govern how private organisations handle ‘personal information’, which is basically information from which you can be identified. What personal information does Hairware collect? If you are a client or someone who has contact with us through our website or mailing lists, the personal information we collect from you will usually include your name, title, business and email addresses and contact numbers (telephone, fax, mobile). If necessary for the purposes of providing services to you, or for providing you with other information (such as email advice as to upcoming seminars), we may collect other personal information from you.

The type of personal information that Hairware collects will depend on the nature of your dealings with us. We may collect personal information from you when you:

  • approach or contract with Hairware to provide you with information about our salon software management or other services;
  • contact us via our website (at www.hairware.com) or subscribe to one of our mailing lists; or
  • have business dealings with us.

How does Hairware use personal information?

We need to collect personal information so that we can provide our products and services, and conduct our business. We also collect personal information so that we can communicate new developments to our clients and to people who have contact with us through our website or mailing lists. For example, if you are a client, or someone who has contacted us via our website, personal information about you may be used to notify you of developments we consider may be of interest to you. If you do not wish to receive these kinds of communications, please let us know.

Our contact details are set out at the end of this policy. Hairware policy is to use personal information collected from business contacts only for the business purpose for which it was collected.

Will your personal information be provided to anyone else?

Hairware does not sell or trade, in any way, personal information about you to, or with, third parties. Personal information may be disclosed outside of Hairware in the circumstances where it is required or permitted by law. Hairware may disclose personal information to external service providers who help us operate our business. If Hairware engages external service providers, Hairware ensures that those external service providers:

  • comply with the NPPs when they handle personal information about you, and
  • are authorised only to use personal information for the purposes specified by us.

Security of personal information

Hairware takes reasonable steps to ensure the security of your personal information. Our IT systems are password protected and we conduct regular audit and data integrity checks. We regularly update our anti-virus software in order to protect our systems and data. In addition, all Hairware employees are required, as a condition of employment, to treat personal information held by Hairware as confidential. Access, correction and updating personal information Under the Privacy Act, you have the right to access your personal information used by Hairware after 21 December 2002. You also have the right to ask us to update or correct your personal information when it is inaccurate, incomplete or out of date. If you wish to access the personal information that Hairware holds about you, please provide your request in writing to our Privacy Officer as set out below. Hairware can provide you with a copy of the relevant personal information held by us, ordinarily by an email. For legal and administrative reasons, Hairware may also archive non-current records containing personal information in back-up data files and off-site storage of files.

Sometimes we collect personal information through our website. This will be limited to your name, email address, telephone number and business contact details, such as your company name and your job title.

We may also use ‘cookies’ to maintain user sessions (e.g. if you contact us via the site to gain access to a publication, we may use cookies so that when you next visit you do not need to re-enter your details). Like most website owners, we also generate statistics about how many people visit our site and what they look at. We use web logs and cookies to do this. This enables us to keep our site relevant and useful.

If you do not wish to receive cookies you may set your browser to either prompt or refuse cookies.

Additional privacy information and how to contact Hairware

Hairware’s privacy policy may change from time to time. The Hairware privacy policy is available on request, whether at our offices or via our website.

If you have any questions or comments about the Hairware privacy policy, or if you wish to make a complaint about how Hairware has handled personal information about you, please contact our Privacy Officer, using the contact form.