Welcome to HB Go

The power of Hairware Beautyware now in the palm of your hand,designed for salon owners  and their teams, offering unparalleled ease of use for both Apple and Android devices.

Appointment Book – HB GO brings our leading appointment book into the palm of your hand. Easilymake, move, and manage  appointments. Update the status, add a flag, change, or add services, and much
more. For salons using rooms or equipment resources, HB Go will handle it with ease, ensuring there are no double bookings.

Client Cards – Manage client details, view, and update client histories, add notes, or add new clients easily; HB Go easily takes care of the client card.

Clients Photo Gallery – Simply take a photo from your device or browse through the photo library, add the photo to the client card using HB Go, and the client card is then instantly updated on every device.

Show or Hide Contact Details – For added security or just peace of mind, the client contact details may be set to be hidden.

Reporting – Access detailed Transaction and Operator Summaries with in-depth sales analyses by the operator, complete with graphs, allowing for real-time information and precise performance tracking.

Multi-Salon Oversight – Easily navigate between different salon profiles within the app, making multi-location management more  efficient than ever.

Flexible User Permissions – HB Go offers comprehensive control over user permissions. Tailor each team member’s app capabilities, from allowing them to view only their appointments to granting full access to all
features and everything in between.

Seamless Access, Enhanced Security – Experience the latest secure login with HB GO’s biometric authentication. Choose between Face ID or fingerprint recognition.

Real-Time Updates – All changes made through HB GO are instantly synced with your main salon computer.

Stocktake Game Changer –  Update you stock levels in seconds, simply point your camera at the barcode, enter the quantity, and your stock levels are updated instantly across all devices. The HB GO Stocktake feature is a game changer for stock management.

Stock Management Made Easy – Add, Edit, or View Stock Items all from the HB GO App. Tailor each operators user permissions, giving you full control of the stock management in the palm of your hand.

Location Based Clock On / Clock Off : Operators can clock on and off using the HB GO App, with location-based settings and biometrics login, you can specify if locations are required and set the required distance from the salon, from 50 metres up to 1000 metres, or turn off locations entirely. Operators can clock in and out up to four times a day.

Operator Profiles : Adding new operators or editing existing profiles is simple and convenient using HB GO. Easily add an operator’s photo by taking a new one or importing from the device’s photo library.

Operator Rosters:  Creating and updating rosters is made simple, whether it’s a permanent, a temporary change or setting up a multi-week roster, HB GO makes rostering easy.

F9 Clients

We are excited to introduce a series of improvements under F9 Clients, all aimed at elevating your client management to new levels. Here’s what’s in store:

Client Card Redesign: We’ve given the client card a complete makeover to ensure effortless viewing of client details. With the addition of a mini client dashboard and an enhanced client photo gallery, the client card offers an enriched experience.

Client History Upgrade: Managing client history is now more straightforward than ever. We’ve revamped it to display directly below the service, making it easier to view, add, and edit client history records.

Streamlined Editing: With Less steps. Say goodbye to the old “E to edit” function on every screen. Now, editing is as simple as a click. We’ve streamlined the process to reduce steps and improve overall efficiency.

Client Notes: We’ve made significant improvements to Client Notes (non-history) by relocating them to a dedicated full-screen page. This upgrade allows you to access and view more notes at a glance, eliminating the need for excessive scrolling.

Client SMS Messages: Now, your client SMS messages come with a character count and message count, offering added convenience.

Online Deposits Required: You now have the flexibility to set an “Online Deposits Required” option for clients, Friends or Family who don’t need to pay a deposit when booking online. By default, all clients require a deposit, ensuring secure transactions.

The New Customisable Consultation forms: Are linked to the client card, providing easy reference to the completed consultation form and the ability to read or edit the forms. Any edits to a form are recorded for your records and security.

F10 Appointment Book

Appointment Book Redesign: Our Appointment Book has received a complete overhaul with a modern and cleaner look. The updated appointment icons are designed for easy readability while maintaining user-friendliness.

Better Navigation: We have changed the F10 functionality, making appointment management more versatile than ever before. In addition to its previous features, the F10 key now seamlessly links to our Appointment Book, allowing Sales and the Appointment Book to function independently or in perfect harmony.

Easier Bookings: Now, you can select multiple services within a single category without toggling back and forth, streamlining the booking process. We’ve also added an “X” to selected appointments for easy deletion.

Moving Appointments Made Easier: Now move multiple appointments from one day to another, even when “Hide Operator If Off” is selected.

Pre & Post Service SMS: Create an SMS linked to a service to send before and/or after your client’s appointment, ensuring your clients are well-prepared before they arrive at the salon.  Whether it’s important information about how to prepare for the service prior to arrival, a simple reminder, post-care advice, or a post-visit review request, the Pre & Post SMS ensures clients are informed and engaged

Deposits for In-Salon and Over-the-Phone Bookings: Automated In-Salon and Over Phone Deposits payment link sent by SMS sent prior to the appointment, assists with reducing No Shows.

Service Package Bookings: The Service Packages allows you to combine multiple services into a single service package, then each service is booked individually providing greater flexibility to move individual services between operators.

New Legend: We’ve introduced a legend to help you quickly decipher appointment colours.

Appointment Book Duties Overhauled: Managing appointment duties is now easier with our overhaul. A keyword search has been added and the selection screen has been extended to display more duties. The appointment book settings now includes “Duty Setup” for easy management.

View and Update Duties by Operator: Single-click on an operator’s name in the appointment book, then select “Operator Duties” to display and remove duties by an operator.

Repeat Multiple Appointments: We have added the ability to repeat multiple appointments. If a client has more than one service booked, when repeating appointments, a prompt will appear asking if you would like to repeat all appointments.

Waitlist Notes: When adding an appointment to the waitlist, you can now include a note. Alternatively, you can add or modify notes by clicking on an operator’s name.

Bolder Appointment Fonts: The appointment book now offers the option to view service and client names in a standard or bold font. Navigate to the appointment book settings, then select “Bold Fonts on Appointments.”

New Client Flag: When an appointment is booked for a new to the salon client, the appointment is automatically flagged with the word “New” at the bottom right corner.

Changing Services for Walk-in-appointments:  Walk-in-Appointments now has the ability to change the services without needing to create a new appointment. Simply click on the appointment and select “Change Service.”

Improved Calendar: The calendar now has arrows to make changing months easier.

New Online Booking Notifications: The Online Booking notification is now a fixed button and always accessible. When a new online booking is made, or an existing online appointment is changed or deleted, the word “NEW” will flash, alerting you to the update.

42 Days of Available Appointment Search: You can now search for an operators “Next Available Appointments” up to 42 days in advance, providing more flexibility for your appointment needs.

Online Branding Mastery: Online Branding Control, located in the appointment book setup is designed to put the power of customisation in your hands. With our new colour selector for the all-New Online Booking, you have the ability to align your online booking platform seamlessly with your unique brand identity and web presence.

This innovative tool empowers you to choose from a complete spectrum of colours, ensuring that your online booking system harmoniously reflects your brand’s distinct personality. Whether you prefer a bold and vibrant palette or a sleek and understated look, the choice is yours. You can also opt for black or white fonts to further enhance the overall aesthetics.

HB Pay 2.0

Introducing HB Pay 2.0 – A Revolution in Payment Integration

It’s time to revolutionise the way you handle payments and transactions.
Save thousands annually and Say Goodbye to EFTPOS Fees. Join us in this exciting journey with HB Pay 2.0, where convenience, efficiency, and affordability converge to create a truly unparalleled payment experience.

F8 Sales

Emailing Invoices: We have added the ability to send an invoice by email. Once the payment has completed, choose from; “Print a Receipt,” “Email a Receipt,” “Both Print and Email,” or “No Receipt“.

Re-printing receipts now includes the option to email them as well.

Automated Surcharges: We have added the ability to automatically apply weekends and public holidays surcharges to “services” or “retail items” or “both services and retail items.” When activated, the surcharge will be added after “Total” is selected at the point of sale.

Revamped Sales Screen for Enhanced Efficiency: Our commitment to improving your user experience continues with a significant upgrade to our Sales Screen. We’ve taken several steps to make it more user-friendly and efficient.

Improved Readability: We understand the importance of a clear and easy-to-read interface. Our redesigned Sales Screen ensures that information is presented in a more organised and accessible manner. This enhancement not only enhances usability but also provides a visually pleasing experience.

Easier Item Removal: The sales screen now has an X to delete on each line item.

Receipt Reprinting:  We have introduced a simplified way of both accessing past transactions and reprinting receipts. Easily search for a Date Range or by the Clients Name, then reprint receipts in seconds. With HB Pay 2.0 integration, Merchant and Customer copies of EFTPOS transaction can be reprinted.

Expanded Capacity: In response to your needs, we’ve optimised the layout to accommodate a more extensive range of services and products without clutter. Now, you can access and manage a greater variety of offerings, streamlining your sales processes.

Product Description Search: Finding specific products has never been easier. We’ve introduced a powerful search feature that allows you to quickly locate products by their descriptions. This time-saving addition simplifies your workflow and ensures you can locate the items you need in no time.

Client Insight: We’ve enriched the Sales Screen with additional client information, including their accumulated reward points and upcoming visit details. This valuable data empowers you to provide a more personalised and informed service to your clients.

Client’s Next Booking: With this enhancement, the Sales Screen now displays information about the client’s upcoming booking. This valuable feature allows you to engage with your clients proactively, offering them tailored products or services based on their upcoming appointment.

HB Pay 2.0 Integration with new MOTO function has been added.

Online SMS

We’re thrilled to introduce our transition to Online SMS, a significant improvement in our messaging capabilities. This enhancement is driven by a commitment to offer you a communication solution that’s not only more effective but also more reliable.

Transition to Online SMS & Elevating Your Communication with Online SMS

Here’s why Online SMS is the way forward:

F3 Stock

We’re excited to introduce a series of enhancements under F3 Stock, all geared towards making your inventory management more efficient and user-friendly. Here’s what you can expect.

Stock: Streamlined inventory management.

Streamlined User Experience: We understand the importance of simplicity and ease of use when it comes to managing your inventory. That’s why we’ve updated all screens to ensure a smoother and more intuitive experience for users at every level.

New Product Search: The Update Details Screen has received a significant upgrade. We’ve added a robust search function that allows you to quickly and effortlessly find products or barcodes. This feature streamlines your inventory tracking, saving you valuable time and effort.

Cost Price Hidden in Stock Orders: The cost price for stock orders can be hidden, by operator. We have added a password to “Display Cost Price on Order” in the password screen. When unticked the cost prices will not be displayed for the selected operator.

Export Sock Orders: Stock orders can now be exported into a CSV and emailed to suppliers.

EOFY Stock level Report:  Stocktakes levels are now automatically captured in the final days of the financial year, with the last day levels closest to or including June 30 saved as the final levels. The NEW EOFY Report can be found under the stocktake reports.

Note: The stocktake levels are saved upon exiting the software between June 28 – June 30.

F5 Reports

We’re excited to bring you a series of updates under F5 Reports, all designed to enhance your data analysis capabilities and provide a more intuitive reporting experience.

Reporting Engine: We have transitioned the Version 7 reporting engine. This ensures that your reports are generated with precision and efficiency.

New Till Report: We’ve rewritten the Till Report and balancing, to offer greater clarity and ease of use. These vital reports have been redesigned to simplify your financial tracking and ensure a more straightforward experience when reviewing transactions. The Till Report and Till Balance have been re-written and now clearer and easier to use.

New Package Performance Report: As part of the new packages feature, the Package Performance report provides detailed information about packages sold within the selected date range.

Upcoming Layout Updates: As part of our commitment to continuous improvement, we will be rolling out updated report layouts in the coming months. These enhancements will further streamline your reporting process and provide a more user-friendly presentation of your data.

F7 Salon Management

We’re excited to announce a series of updates under F7 Salon Management, aimed at simplifying your salon’s daily operations and enhancing the user experience.

Enhanced User Interface: We understand the importance of easy navigation and intuitive design. Therefore, we’ve revamped all screens within F7 – Salon Management to make them more user-friendly. These improvements ensure that managing your salon is a smoother and more straightforward process.

Online Booking

A Revolutionary NEW Online Booking Experience

We are excited to introduce a groundbreaking transformation to our Online Booking system with a ground up re-write, designed to offer unparalleled flexibility, convenience, and style. Here’s a glimpse of what’s in store for you.

Unlimited Colour Customisation: Our All-New Online Booking system empowers you with the freedom to choose any colour that complements your online theme. You can enter your preferred Colour hex-code or pick from our colour selector.

Additionally, you have the option to select either a black or white font for your text, ensuring a seamless alignment with your brand’s aesthetics.

Sleek and Modern Design: Our new Online Booking system boasts a sleek, modern, and stylish design. The enhanced navigation ensures that booking an online appointment is a breeze for your clients, offering them a seamless and enjoyable experience.

Service Selection Simplicity: Clients can now not only choose from your online service menu but also conveniently access services from their previous visits. This reduces the risk of clients accidentally re-booking the wrong services, delivering a more personalised and efficient booking experience.

Self Manage: Your clients can easily manage their appointments through the online booking portal. They can view and rebook past appointments, modify upcoming bookings, add bookings to their calendar, view and pay deposits, view and print purchased gift vouchers, or update their contact details. The online portal provides clients with convenient control over their bookings.

Note: Appointment rescheduling and cancellation features, along with the required notice must be enabled, it is not enabled by default.

Add to Calendar: Clients can now add their appointment directly to their calendar, once the booking is made.

Online Deposits Flexibility: We’ve introduced the option to set an “Online Deposits Required” feature, giving you the flexibility to choose whether clients, friends, or family need to pay a deposit when booking online. By default, all clients require a deposit, ensuring secure and reliable transactions.

Book a Guest: Your clients are now able to make a booking for a guest though their online portal. Ideal for when your clients want to add other people to their booking or simply make a booking for family or friends.

Enhancements

We are pleased to announce a streamlined navigation update, designed to make your interaction with our system even more intuitive and efficient. Here are the key changes.

F1: Quit: The Quit function is now conveniently accessed via F1, (previously F10), making room for the F10 to be link to the appointment book, providing a quicker and more straightforward way to access the appointment book.

F10: Appointment Book: F10 is now your gateway to the Appointment Book screen. This change enhances your ability to access and manage appointments, ensuring a seamless experience when scheduling and organising bookings.

Help: Help is now conveniently located in F2 and provide you with the best possible tools and features within the F2 Menu. This adjustment ensures that you can access assistance and guidance whenever you need it, directly from the menu. The help files are undergoing a significant update and will be available soon.